Terms of service

PAYMENT

Payment can be made on our secure website by either Visa, Master Card, Delta, Solo, Switch or Amex. Payment typically will not be collected until an item is within 3 days of being dispatched, unless it is a high value or special order item when a payment is taken upfront.

PRICES

All prices on our website are in £'s sterling and inclusive of 20 % VAT. We reserve the right to amend prices at any time without prior notice.

DELIVERY 

Delivery should be expected within 2-7 working days from placing your order, where parts are out of stock we will update you as such, giving expected arrival times when possible. If these don't satisfy you, please contact us to arrange for your order to be cancelled.

Your order will be updated as and when any new information is available to us.

AVAILABILITY

Whilst every effort is made to update and maintain stocks of all items listed, there may be occasions when an item is temporarily out of stock , If this occurs, we will contact you upon receipt of your order.

We do not stock all items in our warehouse, delivery of some items will be delayed while we source from our suppliers and we will notify you accordingly.

DAMAGED GOODS

Every effort is made to ensure all goods arrive in perfect condition. However, if you do receive any items that are damaged or appear to be faulty, the Company must be advised within 24 hours of receipt. You are advised to check all items immediately even if you are not using them straightaway.

RETURNS

We are confident that you will be happy with your purchases. However, if you are not satisfied, you may return the goods in a saleable condition, i.e. unused and with manufacturers packaging intact and unopened, within 14 days from date of receipt for an exchange/refund, excluding our postage/carriage charges.

Please contact our Sales Office via our email info@windowkanopy.com. Exceptions to this are any items that have been cut to your required length and processed as a special order. Please obtain a Posting Certificate from the Post Office or Carrier when returning goods, as Window Canopy Ltd cannot be held responsible for any loss or damage incurred and you may have damages deducted from any returns.

Special order non stock items, are non returnable as we strongly suggest you check any measurements sent to us due diligently, unless in unopened packaging, in which case this is a Directors decision.

GUARANTEE

All products are guaranteed against manufacturing defects for 12 months from date of purchase unless otherwise specified. If a fault does occur then the item should be returned to us for inspection. Should the item prove to be faulty, it will be repaired or replaced. Any carriage charged incurred will then be refunded, we specify that the five year warranty is only available to those customers who have requested fitting by Window Canopy Ltd, all other products that are self fitted by the customer will be warranted for 12 months.

Trading Address :

Unit 5, Imperial House New Road, New Inn, Pontypool, Torfaen, United Kingdom, NP4 0TL

Company Number: Window Canopy Ltd, Registration Number 14009355

Email: info@windowkanopy.com

Phone: 01495 764165